We are excited to announce the launch of our Member Care Center—a dedicated hub designed to improve the way we serve you, our valued members. This specialized team is committed to managing your inquiries and providing support across multiple channels, including phone calls, emails, and digital banking messages. They will also assist with overflow support and handle a range of backoffice responsibilities to streamline service delivery.

We understand the importance of addressing your needs promptly and
efficiently. With hundreds of incoming calls each day, the Member Care Center team is focused on prioritizing the most urgent matters to deliver the highest level of service. While we strive to answer every call as quickly as possible, we recognize there may be occasional delays. To help bridge this gap, we will continue utilizing a third-party call center for overflow and after-hours support. As the Member Care Center team grows and gains experience, we are excited to expand their responsibilities to support additional member services and operational needs.

We deeply appreciate your support of our new Member Care Center and your patience as the team grows into their roles. We are confident this initiative will enhance your experience and contribute to a stronger future for our credit union community.

Mahalo for being a part of our journey!