Frequently Asked Questions
Looking for details about your debit card that is being mass re-issued? We've compiled some of the most frequently asked questions and answered them here.
Debit Card
Why am I being mailed a new debit card?
Maui County FCU has partnered with a new debit card processor that will be able to provide you with contactless debit cards and upgraded benefits including more reward options, such as cash back, more efficient dispute filing and more robust card controls.
Will there be any interruption to service?
We are making every effort to ensure a smooth transition, so your existing card will be deactivated on September 17th at midnight HST, and you can activate and begin using your new card on September 18th at 12:01am HST.
When will the debit card I have stop working?
On Tuesday, September 17, 2024, at midnight HST.
When should I receive my new debit card?
Cards will be mailed from the mainland on September 5, 2024, and should begin arriving around September 10, 2024.
When can I activate and use my new debit card?
Beginning Wednesday, September 18, 2024, at 12:01 a.m. HST.
Will my debit card number change?
Yes, you will be issued a new debit card number so please be sure to update any automatic payments that you’ve set up using your debit card.
Will my PIN number transfer to my new debit card?
No, you will need to set up a new PIN number, however you can use the same number you previously used.
If I have reoccurring merchant payments with my debit card, do I need do anything?
Yes, please be sure to update merchants with automatic, reoccurring payments such as any online subscriptions, your gym or home utilities, with your new card.
Will the new debit card look the same?
No, the new debit cards will have a new graphic design and will look like the this:
What should I do if I haven’t received my new card by September 17, 2024?
The best way is to send us a message through online or mobile banking as it’s secure and we’ll have the necessary information to research why you didn’t receive your new card. If you’re not enrolled in digital banking, you can do so here or give us a call at 808-244-7968.
Will my member number and account numbers change?
Member and account numbers will remain the same.
Will I be charged for the the new debit card?
No, the new debit card won't cost you anything.
Online & Mobile Banking
Why do I see a debit card that’s “Ordered” in “Card Management” when I haven’t ordered one?
The debit card with the “Ordered” flag is your newly issued debit card. It is a legitimate card, so please don’t “Report card lost/stolen” as you won’t be able to use that debit card when you receive it in the mail.
How can I establish alerts and notifications on my new card?
In MCFCU’s digital banking platforms you will be able to lock and unlock your card, report your card lost or stolen, and reorder a card. For more robust card controls, including setting up travel notices, and creating alerts and blocks on transactions by location, merchant, type or spending limits, you will need to download the “MCFCU CARDS” app from the App Store or Google Play. Apps will be available for download on September 18, 2024.
Where do I go to download the app for card controls?
App Store: https://apps.apple.com/us/app/mcfcu-visa/id1627389592 or Google Play: https://play.google.com/store/apps/details?id=org.mauicountyfcu.cardsvcs.appstore&gl=US.
What features are available in the "MCFCU Visa" mobile app?
With the MCFCU Visa mobile app, members can:
- Set travel notifications.
- Raise a dispute on a transaction.
- Set alerts and notifications by location, merchant type, transaction type and spend limits.
- Lock and unlock your card.
- Report your card lost or stolen.
- View recent and pending transactions.
Card registration is easy from any mobile device, and access is secure and protected by multi-factor authentication
If I have a MCFCU credit card, can I use the same app for alerts and controls on my debit card?
Yes, it is the same app although the app icon may look a little different and now says “MCFCU CARDS” instead of “CREDIT CARD”. All you’ll need to do is add your debit card in once you’ve activated it on or after September 18, 2024.
Is there a way to access my debit card controls online?
Currently there is no website or online access for card controls.
Will I be able to add my new card to my mobile wallet?
Yes, you'll be able to add your card to mobile wallet as soon as your card is activated starting September 18, 2024.
Rewards Program
Will the rewards system be changing?
Yes, the new rewards system will be available for you to access in mid-October here: https://www.curewards.com/Login
What will happen to my existing debit card UChoose rewards?
Your existing debit card rewards will transfer to the new rewards platform, CUrewards, which you can enroll in here: https://www.curewards.com/Login
Will I still accrue rewards on the current system?
Yes, you’ll continue to accrue rewards on your current card through September 17, 2024, at midnight.
When will I begin accruing rewards on the new system?
You will begin accruing rewards on your new debit card as soon as you begin using your card.
When will my rewards be available on the new system?
Your rewards will be accessible on CUrewards in Mid-October 2024.
When will my existing UChoose Rewards points expire?
All UChoose Rewards points will expire in three years on October 18, 2027.
What number can I call about my debit card rewards?
CURewards can be reached by calling 800-637-7728.
Who to Contact
For assistance with my new debit card
Debit card customer service can be reached at 866-616-3401.
Card activation number: 800-631-3197
To set my debit card PIN number
You can set your debit card PIN number by calling 888-886-0083.
For questions about my debit card rewards
CURewards can be reached by calling 800-637-7728.